Job Description

Job Description

Job Description

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field?

Apply to be a Practice Manager today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Practice Manager at Horizon, you will…

• You and your team will serve as the first point of contact for all clinic visitors, fostering a welcoming and supportive environment to ensure an exceptional patient experience.
• Thrive in a fast-paced, dynamic setting that continuously evolves with industry standards, interacting with a diverse patient population including children (ages 3+), adolescents, and adults seeking mental health and substance use treatment.
• Navigate multiple electronic platforms, including Electronic Health Records (EHR) and various web-based systems, to manage appointment scheduling, medication refill requests, chart preparation, and record requests.
• Provide comprehensive administrative support to clinical and medical staff by triaging needs, resolving insurance and billing issues, coordinating transportation, scheduling appointments, and communicating with referral sources such as courts, schools, and hospitals.
• Apply creative problem-solving skills to enhance clinic operations and patient care delivery.
• Participate in ongoing training and implementation of new and existing Horizon policies and procedures.
• Proactively identify and communicate inefficiencies in administrative processes, collaborating with Program Directors to develop and implement improvements.
• Analyze operational reports to detect trends or concerns and contribute to strategic planning and goal execution.
• Manage patient accounts by verifying balances, reviewing insurance coverage, resolving scheduling conflicts, and ensuring accurate billing based on service type and requirements.
• Respond swiftly to real-time operational challenges, ensuring organized and efficient clinic practices.
• Monitor clinic trends and make informed adjustments to improve outcomes and address emerging concerns.
• Lead recruitment, onboarding, training, and development of Administrative Assistants and Team Leads in partnership with Employee Services.
• Oversee office supply inventory and maintenance of office equipment to support uninterrupted clinic operations.

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor's degree required.

OR

• Associate's degree with 3 years of experience in the behavioral health or related field required.

OR

• High school diploma with 6 years of experience in the behavioral health or related field required.

Location:

699 Hertel Ave, Buffalo NY. Must be willing to travel to other Horizon locations if needed.

Hours:

This position is Monday - Friday. Schedule may vary. Must have the ability to work evening hours if applicable.

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. This position starts at a salary of $60,405 - $66,445 annually. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements
• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

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