Job Description

This is a remote position.

What to Expect

• Assist members:

o With transportation to and from appointments

o Ensure those waiting for a ride receive transportation

o In resolving issues with previous appointments

o With a transportation recovery where a scheduled trip has failed

o With benefits eligibility

• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.

• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.

• Collaborating with various departments within Non-Emergency Transportation Provider to effectively address and resolve transportation and eligibility issues.

Capabilities of Top-Performing Agents

• Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.

• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.

• Display patience, empathy, ability to manage stress, and ability to work under pressure.

• Demonstrate excellent writing and verbal communication.

Requirements

Please click this link for the Basic PC Requirements  Computer Specifications

Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team. 

Benefits

• Select the company you want to work for within our client base.
• Work from home
• Flexible schedule 
  

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